BY FID Ltd.
This English version is a translation provided for reference only. The Japanese original is the official version and prevails in the event of any discrepancy.
Personal Information Protection Policy
FID Ltd. (the "Company") recognizes that, as a company contributing to society through its e-commerce support business, it should set an example in the proper handling of personal information. Recognizing the importance of handling personal information appropriately, the Company has established this Personal Information Protection Policy, which its officers and employees observe together, and makes every effort to protect personal information and the rights and interests of individuals.
| 1. | When acquiring personal information, we specify the purpose of use as far as possible and acquire personal information only to the extent necessary to achieve that purpose. |
| 2. | When acquiring personal information directly from an individual in writing, we acquire it to the extent necessary after informing the individual of the Company's name, the name and contact details of the personal information protection manager, the purpose of use, and other matters. |
| 3. | We use personal information within the scope of the purposes of use to which the individual has consented. We have also established, and implement, procedures for taking the necessary measures to prevent use beyond those purposes. |
| 4. | We manage the personal information we hold by appropriate methods and do not disclose or provide it to third parties without the individual's consent. |
| 5. | We keep the personal information we hold accurate and up to date to the extent necessary for the purposes of use, and take reasonable safety measures against the risk of leakage, loss or damage of personal information, working to prevent and correct such incidents. |
| 6. | When outsourcing the handling of personal information, we contractually require the contractor not to leak it or provide it to third parties, and supervise the contractor appropriately. |
| 7. | We respond to complaints and inquiries regarding the personal information we hold when they are submitted to our inquiry desk. |
| 8. | We comply with laws and regulations, guidelines set by the national government, and other norms concerning the handling of personal information. |
| 9. | We have established a personal information protection management system, which we review regularly and improve continuously. |
Established: April 1, 2015
Revised: June 18, 2021
FID Ltd.
Seisho Wada, Representative Director
Contact for inquiries about this policy
FID Ltd. Personal Information Consultation Desk
Tachibana Shinjuku Bldg. 6F, 3-2-26 Nishi-Shinjuku, Shinjuku-ku, Tokyo 160-0023, Japan
Tel: +81-3-6628-4448 (main) / Fax: +81-3-6911-3801
Handling of Personal Information
Purposes of use
* Personal information acquired indirectly
Personal information acquired by the Company is used within the scope of the following purposes. If a purpose of use not included below arises, we will publicly announce that purpose before using the information.
| Information | Purpose of use |
|---|---|
| Personal information related to the e-commerce support business | - To provide services to users of e-commerce sites - To perform work entrusted to us by e-commerce site operators |
| Personal information related to the CRM business | - To manage customer information held by client companies |
Purposes of use of retained personal information
* Personal information acquired directly
Retained personal information acquired by the Company is used within the scope of the following purposes.
| Information | Purpose of use |
|---|---|
| Personal information of business partners | - For sales activities and business partner management |
| Personal information of employees and former employees | - For employment and personnel management |
| Personal information of job applicants | - For screening and communicating hiring decisions |
| Customers who have contacted us | - To respond to inquiries |
Requests for disclosure, etc. of personal information
(1) When an individual requests notification of the purpose of use, disclosure, correction, addition or deletion of content, suspension of use, erasure, or suspension of provision to third parties (collectively, "disclosure, etc.") of their personal information, or disclosure of records of provision to third parties, the Company will conduct an internal investigation and respond without delay.
* Depending on the request, we may be unable to comply. In that case, we will also explain the reason.
(2) To make a request for disclosure, etc., please send it by mail following the procedure below. Requests with deficiencies or missing items may not be accepted. For requests for disclosure of personal information or notification of the purpose of use, a handling fee of 1,000 yen per request is payable in postage stamps.
(3) Personal information provided in the "Request Form for Disclosure, etc. of Personal Information" will be used only to respond to the request and for no other purpose.
| Request by the individual | Please prepare the following documents and send them by recorded delivery mail. (1) Request form for disclosure, etc. of personal information Please request the form from the inquiry and disclosure request desk below. (2) Identity document A copy of a document showing your name and current address, such as a driver's license, passport or health insurance card. |
|---|---|
| Request by an agent | If the person making the request is a legal representative or an agent appointed by the individual, please enclose the following documents in addition to those listed above. For a legal representative (1) A document confirming legal authority of representation A certified copy of the family register. For a person with parental authority, a copy of the health insurance card listing the dependent is also acceptable. (2) A document confirming the identity of the legal representative A copy of a document showing the representative's name and current address, such as a driver's license, passport or health insurance card. For an agent appointed by the individual A power of attorney (attachment to the request form) Please request it from the inquiry and disclosure request desk below. (1) The individual's certificate of seal impression (issued within the past three months) (2) A document confirming the identity of the agent A copy of a document showing the agent's name and current address, such as a driver's license, passport or health insurance card. |
* For details on disclosure, etc., please contact the disclosure request desk.
Security measures for personal information
Having assessed the external environment, the Company takes the following measures for the security of personal information.
| Organizational measures | We have taken the necessary measures concerning the establishment of an organizational structure, operation in accordance with the rules for handling personal information, means of checking how personal information is handled, a system for responding to incidents such as leaks, and the monitoring of handling and review of security measures. |
|---|---|
| Human measures | We regularly train employees on the points to note when handling personal information, and obtain written pledges that include confidentiality obligations regarding personal information. |
| Physical measures | We have taken the necessary measures concerning the control of areas where personal information is handled, the prevention of theft of equipment and electronic media, the prevention of leaks when electronic media are carried, and the deletion of personal information and the disposal of equipment and electronic media. |
| Technical measures | For our information systems, we have taken the necessary measures concerning access control, identification and authentication of users, prevention of unauthorized external access, and prevention of leaks associated with the use of information systems. |
Desk for inquiries, complaints and requests for disclosure, etc. regarding personal information
| Name | FID Ltd. |
|---|---|
| Address | Tachibana Shinjuku Bldg. 6F, 3-2-26 Nishi-Shinjuku, Shinjuku-ku, Tokyo 160-0023, Japan |
| Personal information protection manager | Representative Director |
| Person responsible for the consultation desk | Information Security Manager |
| Contact | Tel: +81-3-6628-4448 (main) / Fax: +81-3-6911-3801 |
Use of cookies
On this website, some content uses cookies (a mechanism that stores information from the server on the device of the user accessing the website) in order to provide better service when users visit the website again.
By recording information such as the date and time of a visit and the information entered, cookies let users easily use the functions they selected previously. Cookies can identify a user's device, but they do not acquire personal information (such as name, address, email address or phone number).
For the purpose of maintaining the website and improving our services, this website records users' access history (access logs: information such as the domain name and IP address of visitors, browser and OS type, date and time of access, and pages viewed), but this does not include information that identifies individuals.
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Accredited personal information protection organizations
The Company is a member business of the following accredited personal information protection organizations.
Their names and the contacts for resolving complaints are as follows.
(These are not contacts for inquiries about the Company's services.)
| Name | Japan Institute for Promotion of Digital Economy and Community (JIPDEC) |
| Contact for complaints | Accredited Personal Information Protection Organization Office, PrivacyMark Promotion Center |
| Address | Roppongi First Bldg., 1-9-9 Roppongi, Minato-ku, Tokyo 106-0032, Japan |
| Phone | +81-3-5860-7565 / 0120-700-779 (toll-free, within Japan only) |
| Name | Japan Users Association of Information Systems (JUAS) |
| Contact for complaints | Accredited Personal Information Protection Organization Office |
| Address | NBF Higashi-Ginza Square 2F, 1-13-14 Tsukiji, Chuo-ku, Tokyo 104-0045, Japan |
| Phone | +81-3-3249-4103 |